Contact Us
- Call NRECA Medicare Part D Customer Care at 1-866-586-7322, or TTY 1-866-236-1069 for those with a hearing impairment, Monday through Saturday, from 6:30 a.m. to 11:00 p.m. C.T., for information about prescription drugs covered by your Part D plan or how to get your prescriptions filled.
- Call the NRECA Member Contact Center, at 1-866-673-2299, or TTY 1-402-484-9555 for those with a hearing impairment, Monday through Friday, from 7 a.m. to 7 p.m. C.T., for information about eligibility or general questions about the plan.
- If CVS Caremark handles enrollment for your co-op, call the NRECA Medicare Part D Enrollment Team at 1-866-616-7322, TTY 1-866-552-6288 for those with a hearing impairment, Monday through Friday, from 9 a.m. to 6 p.m. C.T. Please complete your enrollment form before calling the Enrollment Team.
Grievances, Coverage Determinations and Appeals
To file a grievance or request a coverage determination or an appeal, please contact NRECA Medicare Part D Customer Care and ask for the Grievance and Appeals Department. Please go to Grievances, Coverage Determinations and Appeals for more information.
Fraud, Waste and Abuse Hotline
NRECA is committed to preventing, detecting and correcting fraud, waste and abuse in the Medicare program. To report any potential situation of fraud, waste or abuse in Medicare Part D, please:
- Call the NRECA Fraud, Waste and Abuse Hotline at 1-888-Fraud-89 (1-888-372-8389)
- Send an e-mail to NRECA’s Member Contact Center
We’re here to help!